I contacted them a couple of weeks ago, then yesterday I rang as I hadn't received any bags, nor had a phone call asking me to pay. It seems that they have only just got the payment system up and running, so are working through a backlog of people who have registered and need to be contacted. Thus they have had to extend the white bag collections till 30 Nov. The person I spoke to was frustrated by the situation but polite.
Obvs they should not be dishing out red tags with that message!!
ps There's a long rambling message on the phone before you can press buttons, but the numbers you need are 3, then 4
Ditto. Bleeding shambles. As well as being wrong - we need to do more to encourage green behaviour not put a whole load of new barriers in the way.
I got a similar response to Michael, plus the following:
"The phrase backlog is unintentional and unfortunate as it suggests we are behind schedule, which we are not. Rather we have planned a sensible overlap between the old and the new service to ensure no gaps for customers.
I note your concerns about potential fly-tipping and/or burning of rubbish. This has not been the case where similar services have been introduced elsewhere and we don’t expect Haringey to be any different. Nonetheless we will monitor the impact of the changes closely."
I just tried to pay online for a bin but the online system is only set up for the larger bins and not the small ones or the bags (how handy!). The link is here: https://wasteservicesportal.veolia.co.uk/HaringeyGardenWaste/
Well, that's good news that we get another free month. I had the tag on my bag last week (prematurely) and again this week, but if I can get another month out of them then I might manage to get rid of all the fallen leaves.
I was in contact with Haringey today because they'd said they'd get back to me about ordering a bin (and hadn't done so). The reply said that they were contacting people in the order they'd 'signed up' and gave a number if I wanted to speed things up (the same number that is mentioned in various other posts here).
Can see the notion of project management remains a bit alien within Haringey.. Surely all of these issues are pretty predictable if you sit down and plan how you are going to introduce a new service?