Harringay, Haringey - So Good they Spelt it Twice!
Online Parking Services Shut down, 2 - 10th May
The following from Haringey Council's Press Office:
The online parking permit and penalty charge payment services will be closed down for nine days between 2nd and 10th May to enable upgrading of the system.
Residents are urged to renew resident permits, order more visitor permits if they are running low, or make any new applications well before the 1st May.
We apologise for the inconvenience but we need to do this to upgrade the system which will allow access to a greater range of online parking services and enable the council to provide a better overall service in the future.
Residents will not be able to use the online services during this time or be served as normal at a Customer Service Centre to:
* Renew or make a first application for a Resident Permit
* Order Resident Visitor Permit Vouchers
* Pay for a Penalty Charge Notice (PCN)
There will be very limited opportunity to purchase any sort of permit at a Customer Service Centre during this period.
The council is taking extra steps to ensure that all renewals that are due before 10th May are completed before the system is shutdown.
During this shutdown period residents will still be able to pay a PCN via the automated telephone payment line by calling your 0845 1300130. Full details can be found on the penalty notice.
Between now and the shutdown there are still several ways to apply for a resident permit or resident visitor permit voucher.
Online: by visiting www.haringey.gov.uk/parking
By post: by completing an application form and sending it to PO Box 55235, London Borough of Haringey, N22 9DF.
Tags for Forum Posts: parking, parking permits online
Replies to This Discussion
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Permalink Reply by Alan Stanton on
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Indeed it was, John.
I was suggesting recasting your observation - and implied criticism - as a question and helpful idea for change. It might go along these lines: Is there any reason for scheduling this suspension of service and upgrade from 2-10 May? Why not serve customers better by doing such upgrades over a holiday period?
It's a habit of mine when observing problems to try thinking about possible solutions. Usually after finding out more and looking for patterns. In fact, it's a matter of pride that however stinging my criticisms of Haringey's services, I always try to make suggestions for improvement. (Occasionally of course, this just isn't possible. Some small corners of the Council are too hopeless for any learning to take place.)
My friend, former councillor Ray Dodds is a rugby enthusiast. He explained the mindset encouraged by Australian rugby coaches. Instead of seeing the other team's defenders as a wall of formidable obstacles, you focus on the spaces between and around them as ways through.
(Tottenham Hale ward councillor)
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Permalink Reply by Clive Carter on
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Alan:
Following your suggestion, I've put in this FoI request about the online parking service shutdown. There're 10 questions that cover the waterfront; perhaps the council will be able to address at least some of them. The council is supposed to respond by 10 May, which coincides with the last day of the "Service" suspension ...
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Yes! New Zealand rugby?
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Alan I'd like to think of it as a Jonah Lomu charge, but I'd be surprised if there were full answers to all 10 questions. Still, its a try.
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Your link to Jonah Lomu seems to illustrate that sometimes it's enough to use pure power to charge into the defending players. Although it suggests Lomu was even more successful using his skill and speed to step "in-and-out" of the opposing players and run around them.
This is what Ray Dodds explained to me about mindset. One person in a rugby game sees a row of three enormous heavily-muscled defenders; another person sees two ways through and two ways round.
My normal advice for anyone dealing with large bureaucracies is: "go through the front door". For example, you have a question? Then ask it. If they block, delay or obfuscate then a Freedom of Information Request may be effective. It's equivalent to a powerful charge.
But there are a range of other methods as well. Which are often more subtle, more imaginative, more fun - and less bruising. My partner Zena Brabazon worked as a community organiser in Boston and their inspiration was Saul Alinsky.
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An acknowledgement has been issued:
Freedom of Information / Environmental Information Regulations Request: Reference LBH/0603312
I acknowledge your request for information received on 12 April 2012.
This information request will be dealt with in accordance with the Freedom of Information Act 2000 / Environmental Information Regulations and we will send the response by 11 May 2012.
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Permalink Reply by Anette on
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Unbelievable. I'm moving house end of this month, and will need a new residents permit. If they can't supply one, how can they justify giving me parking tickets?
And I noticed the only thing that works would be the payment system for parking tickets. W*****s!!!!!
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Have you contacted the Parking Service, Anette, to explain your situation and ask for their help? Perhaps after all, they may turn out to be . . . . wonders!!!!!
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Alan, I will get on to them on Monday, as I only saw this post late Friday. A trip it to the misery that is the parking office am be on the cards. Does anyone know why they have decided to close he office on Saturdays now ? As it is, I'll have to take off work to sort this out, another example of their complete lack of understanding of the word service. I'm also going to have to he some space held outside my house for the big move. That should be fun. A few firms I got quotes from said they'd rather not deal with Harringe council.
Clive, yes, I am staying within the borough, unfortunately.
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Over the years I've had mixed responses from the Parking Service. Sometimes I got exasperated and then very angry about the blocking and obfuscation on issues like CPZ markings and unlawful yellow box junctions. Though that was almost always due to the policy "steer" they got from my more obstinate and arrogant political "colleagues". On the other hand, I've had contact with individual officers in Parking who were thoughtful and sensitive when solving particular problems faced by residents in my ward.
So when you talk to them, Anette, explain exactly what you'll need and give them a chance to deliver a good service. When you invite and expect the best from people, you may well get it.
Though of course, it's always a good idea to have a Plan 'B'. (And maybe a Plan 'C' as well. I usually have the most fun thinking up a Plan C.)
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Alan would you care to comment on the use of the word "Customer" in this context?
It seems to me that residents are customers in the same way that a mobster running a protection racket has customers.
Hey, nice car you got here mister. Be a real shame if anything happened to it, like a Penalty Charge Notice under the windshield wipers eh? We can help!
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